Jeffrey Branum - State Farm Insurance Agent at 109 Union St in Barbourville, Kentucky

Customer Reviews about Jeffrey Branum - State Farm Insurance Agent

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  While initially pleased with the price of my policy and the level of service I received from the agents at this office, it quickly soured. I received notice that my policy had to be rewritten only two months into my service, and was then told the policy had to be canceled for various reasons - all of which Jeffrey himself had been made aware of upon opening the policy and presented no legitimate reason for its cancellation. Furthermore, it was difficult to get a response at the office, even with assistance from the after-hours number, and most of the information I provided in my application had somehow vanished from their records - everything from my contact information to my driver's license number. I'm not giving this State Farm office one star because my policy was closed but because I was given misinformation and there was a serious lack of communication between agents. It was a frustrating experience. It felt like Dwayne, the agent I spoke with, just didn't want to be bothered rewriting the policy. I'll be happy to take my business to another insurance agency. In short, the gentlemen at this office are courteous and helpful when possible, but evidently have trouble communicating with customers and one another - to the customer's detriment.
  July 03, 2017

  by Tessa Gibson
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  I called Jeffery Branum Insurance to start up a motorcycle insurance policy. Jeff was professional and actually had been one of the easiest insurance agents to deal with out here in Corbin KY, and I think Ill use him again in the future so long as the service is as good as its been. I am happy and my wallet is also happy.
  April 12, 2017

  by chris fleet

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About Jeffrey Branum - State Farm Insurance Agent in Barbourville